Who we are
The Jae Method, based in South Africa, is responsible for your personal information. Under South Africa’s Protection of Personal Information Act (POPIA) we are the “responsible party”, and under the GDPR and UK GDPR we are the “controller”.
- Responsible party
- Your full legal name or registered company name, trading as The Jae Method
- Address
- Street address, city, postal code, South Africa
- Information Officer
- Your name
- hello@thejaemethod.com
Inside the Offscreen app
Everything you type into Offscreen stays on your own device. That includes your children’s names and ages, their devices, your rules, routines, notes and printouts.
- It is saved in your browser’s local storage on that device only.
- It is never sent to us or anyone else. There are no accounts and no sign-in.
- Backup files are created and kept by you. We never receive them unless you choose to email one to us for help.
- The free demo saves nothing at all.
Because we never receive this information, we can’t view, recover or delete it for you. You can delete it yourself at any time from Settings in the app, or by clearing your browser data.
What we collect
When you buy
Blink, our merchant of record, collects your name, email address, billing country and payment details to process your order. We receive your name, email address and order details from Blink. We never see your full card details.
When you email us
We keep your email address and what you tell us, so we can help you.
When you visit this website
Our hosting provider, Netlify, automatically processes basic technical information such as your IP address, browser type and the pages requested. This is used to deliver the site and keep it secure. Our fonts are stored on our own site, so no information is sent to font providers.
This website also uses the Meta Pixel, explained in the next section.
Why we use it
| What we do | Legal basis |
|---|---|
| Send your access email, link and code | To fulfil our contract with you |
| Answer your questions and give support | To fulfil our contract, or our legitimate interest in helping customers |
| Process refunds and keep order records | To fulfil our contract and meet tax and accounting laws |
| Tell you about important changes to Offscreen | To fulfil our contract with you |
| Send news and offers | Only with your consent. Every email has an unsubscribe link. |
| Measure our Facebook and Instagram ads with the Meta Pixel | Your consent in the UK and EU. Elsewhere, our legitimate interest in knowing which ads work. You can switch it off at any time. |
| Keep this website secure | Our legitimate interest in protecting the site |
We never sell your personal information.
International transfers
Some of these providers store or process information outside South Africa, for example in the United States or the European Union. When that happens, we rely on the provider’s contractual safeguards, such as standard data protection clauses, so your information keeps a similar level of protection.
How long we keep it
- Order and refund records: 5 years, as South African tax law requires.
- Support emails: up to 2 years after we last hear from you.
- Marketing list: until you unsubscribe.
Your rights
Wherever you live, you can ask us to:
- tell you what personal information we hold about you and give you a copy
- correct anything that’s wrong
- delete your information, unless we have to keep it by law
- stop or limit how we use it, or object to it
- send your information to you or another provider in a usable format
- withdraw your consent to marketing at any time
Email hello@thejaemethod.com and we’ll reply within 30 days. It’s free.
If you’re unhappy with how we’ve handled your information, please tell us first. You can also complain to the Information Regulator of South Africa, to your local data protection authority if you live in the EU, or to the Information Commissioner’s Office (ICO) in the UK.
Children
Offscreen is for parents and carers. It is not meant to be bought or used by children on their own, and we don’t knowingly collect personal information from children. Information about your children that you enter into the app stays on your device, as explained above.
Keeping it safe
We use trusted providers, secure connections (HTTPS) and strong passwords with two-step sign-in on our accounts. Because your plan lives on your device, keeping that device locked is the best way to protect it.
Changes to this policy
If we change how we handle personal information, we’ll update this page and the date at the top. If a change is important, we’ll email customers about it.